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FAQ

Frequently Asked Questions about Westlake Hills Vision Center

Frequently Asked Questions

When visiting a new doctor’s office, there are often things we’re anxious or curious about, or even features of an office that are deal-breakers.

We hope this page answers your most pressing questions, and if it doesn’t, shoot us a message!

Our cheerful office staff is available by phone at 512-651-5186, via email, or tap here to send us a text.

If you arrive on time with the pre-exam forms filled out on-line beforehand the eye exam itself will take roughly an hour for glasses only. If you are doing contacts add an additional 20 minutes and if you choose dilation add an additional hour.  We do hope that all our patients will give us the opportunity to style them in the optical after the exam which can take anywhere from 30-45 minutes.  

We only perform comprehensive eye health exams. We start with a detailed history through our pre-exam on-line paperwork. This lets us know what to take a closer look at when we get to the eye health portion of the exam. Many systemic medications can also have eye side effects.

We will always check your vision when you arrive, get a rough estimate of your prescription from our autorefractor, measure and document any glasses or contact lenses brought in, and check eye pressure.
Next you get to decide how you want to check the health of the back of the eye. We have 2 options: Dilation vs. Optomap. The optomap gives a panoramic view of the back of the eye and has no side effects but there is a $50 fee. Sometimes less with insurance. Another advantage is the picture can be compared year to year. This is Dr. Elizondo’s preferred method. If you choose dilation, it will happen later in the exam but also gives a view of the back of the eye. It involves 3 sets of drops that will cause the pupil to open and be fixed for 4-6 hours. It adds an additional 45min-1hr onto the exam as we do have to wait for the pupils to dilate and will see a patient in between. After the exam the patient will be blurry and have light sensitivity for roughly 4-6hrs.

Once in the room we review your medical history and go over your main reasons for coming in. Once everything has been entered into the chart the doctor will come in.

She checks to make sure some basic neurological functions of your visual system are intact with what are called entry tests. Then we move on to checking the prescription if you chose to have it checked. At this point we’ll discuss your best lens options for giving you the vision you want.
Then we’ll check the front surface of the eye with the slit lamp. This gives a magnified 3D look at the front of the eye. If a patient wears contacts this is the point where we would discuss options and chose some trials to try on. We may also do a few additional tests to check the front surface of the eye.
Finally we’ll go over the optomap photos or put in drops to begin the dilation. If you took the photo the exam is over, we’ll discuss any final questions and then head up to optical to check out. If you chose dilation we’ll head up to the front to begin waiting for 45 minutes. After you are fully dilated we’ll return to the room and I’ll use bright light and a lens to take a look around the retina.
After the exam, this is where the fun of your personalized eyewear styling consultation begins.

We aim to change choosing eyewear from a nightmare of looking at endless rows on a frame board to an easy decision with some well selected pieces that we help you out with.  Want to make sure that you are catered to as soon as you walk in?  Book an eyewear styling consultation and we’ll make sure someone is available to cater to your needs.  By the end of our process the decision is easy. Let us take the work out of choosing glasses and make it an enjoyable experience.

We personalize the experience and go over what makes you tick and how your visual needs play into your day to day. We go through what your needs are in our styling consultation. Are you getting a crick in your neck from tilting up to see the computer? Do you need a power pair for meetings vs. your gardening getting dirty pair for working outside? We aim to create that tailored experience in a laid back pressure free environment.  

We work hard to bring in unique collections from independent eyewear brands that are made in a sustainable way. Were each frame supports a small business and is someone’s livelihood. We recently brought Henry Jullien, a line from France that has some pieces that are actually gold filled.

We also give a 60 day love your glasses guarantee.  We understand that glasses are important not just for function but so you feel confident in your different day to day settings.  If you are unhappy with the vision or just how your frame looks we will reframe style you or adjust the prescription within 60 days of purchase.

In our office we are constantly striving to change and improve in how we do things. We believe that good customer service should just be baseline expectation at your visit. We genuinely want to get to know all of our patients as people and grow with them and their families over the years.

Our latest additions to our frame family are Catch London and Morgan Davies 1888. We aim to bring in unique eyewear lines not seen in any other places. With the 2 aforementioned frame lines we are the exclusive carrier in Austin.

Our other independent lines include Chopard, Henry Jullien, Gotti, Mattisse, Francois Pinton, Binoche, and Plein Les Mirettes.

Our designer lines include Gucci, Alexander McQueen, and Tom Ford. 

We make sure our technology makes your like easier. 

There are a couple parts of the eye exam that everyone hates. Paperwork, the air puff, and the dilation. From the very opening of the practice we brought in technology to streamline the exam process while making it comfortable and convenient for our patients. Instead of the air puff eye pressure test, we use another much less invasive device. We also brought in a retinal camera known as the optomap so that for most of our patients we no longer have to dilate. We can get a good thorough look at the health of the back of your eyes without the torture of dilation.

We also made it so appointments can be booked on-line and all the paperwork can be done on-line before one gets to the appointment. We just need to set the passcode if you are an established patient. Passcode not working… TEXT us.

We also switched our phone system so you can now text our office. It’s a quick easy way to get your questions answered.

What’s our next technological venture? We are working on making it so we can give you payment plan options for your glasses. Stay tuned……

So many benefits! Glasses are a functional fashionable medical accessory that we wear on our face everyday.  We find like our shoes different pairs of glasses can have different functions.

Are you over 40 and on a computer all day? There are lenses that will help your eyes relax and get rid of the eyestrain at the end of the day. Are you under 40 and just on an electronic device all day.  We can help you there.

There are clear glasses for night driving, sunglasses for day driving, a power pair for business meeting and a fun pair for gardening. Do you travel often? Have you thought of having 2 pairs in case one is left behind, stolen or damaged during a trip? 

Let us help you create an eyewear wardrobe for every occasion, both functional and fashionable.

Our practice is geared towards adults but we do start seeing patients at ages 12 and older.