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FAQ

Frequently Asked Questions about Westlake Hills Vision Center

Frequently Asked Questions

When visiting a new doctor’s office, there are often things we’re anxious or curious about, or even features of an office that are deal-breakers.

We hope this page answers your most pressing questions, and if it doesn’t, shoot us a message!

Our cheerful office staff is available by phone at 512-651-5186, via email, or tap here to send us a text.

We book our eye exams in 45 min appointment slots. This is so we can actually get to know our patients. Our favorite part of coming to work is making friends and building connections with our patient base.  In this lengthened appointment time we give you the time to tell us all your visual needs. This lets us give you an experience tailored to you.  After the exam we give you 45 min styling consultation so you can feel like pampered royalty as we dote on since we become your personal frame stylists. 

We only perform comprehensive eye health exams. We start with a detailed history through our pre-exam on-line paperwork. This lets us know what to take a closer look at when we get to the eye health portion of the exam. Many systemic medications can also have eye side effects.

We will always check your vision when you arrive, get a rough estimate of your prescription from our autorefractor, measure and document any glasses or contact lenses brought in, and check eye pressure.
Next you get to decide how you want to check the health of the back of the eye. We have 2 options: Dilation vs. Optomap. The optomap gives a panoramic view of the back of the eye and has no side effects but there is a $40 fee. Sometimes less with insurance. Another advantage is the picture can be compared year to year. This is Dr. Elizondo’s preferred method. If you choose dilation, it will happen later in the exam but also gives a view of the back of the eye. It involves 3 sets of drops that will cause the pupil to open and be fixed for 4-6 hours. It adds an additional 45min-1hr onto the exam as we do have to wait for the pupils to dilate and will see a patient in between. After the exam the patient will be blurry and have light sensitivity for roughly 4-6hrs.

Once in the room we review your medical history and go over your main reasons for coming in. Once everything has been entered into the chart the doctor will come in.

She checks to make sure some basic neurological functions of your visual system are intact with what are called entry tests. Then we move on to checking the prescription if you chose to have it checked. At this point we’ll discuss your best lens options for giving you the vision you want.
Then we’ll check the front surface of the eye with the slit lamp. This gives a magnified 3D look at the front of the eye. If a patient wears contacts this is the point where we would discuss options and chose some trials to try on. We may also do a few additional tests to check the front surface of the eye.
Finally we’ll go over the optomap photos or put in drops to begin the dilation. If you took the photo the exam is over, we’ll discuss any final questions and then head up to optical to check out. If you chose dilation we’ll head up to the front to begin waiting for 45 minutes. After you are fully dilated we’ll return to the room and I’ll use bright light and a lens to take a look around the retina.
After the exam this is where the fun of your personalized eyewear styling consultation begins.

We aim to change choosing eyewear from a nightmare of looking at endless rows on a frame board to an easy decision with some well selected pieces that we help you out with.  Want to make sure that you are catered to as soon as you walk in?  Book an eyewear styling consultation and we’ll make sure someone is available to cater to your needs.  By the end of our process the decision is easy. Let us take the work out of choosing glasses and make it an enjoyable experience.

We personalize the experience and go over what makes you tick and how your visual needs play into your day to day. We go through what your needs are in our styling consultation. Are you getting a crick in your neck from tilting up to see the computer? Do you need a power pair for meetings vs. your gardening getting dirty pair for working outside? We aim to create that tailored experience in a laid back pressure free environment.  

We work hard to bring in a collection that has unique stylish options. We recently brought in and independent frame line called SALT. It stands for Sea Air Land and Timeless. The line is inspired by the natural beauty around us.  We are bringing in more beautiful lines like this as time goes on.

We also give a 60 day love your glasses guarantee.  We understand that glasses are important not just for function but so you feel confident in your different day to day settings.  If you are unhappy with the vision or just how your frame looks we will reframe style you or adjust the prescription within 60 days of purchase.

In our office we are constantly striving to change and improve in how we do things. We believe that good customer service should just be baseline expectation at your visit. We genuinely want to get to know all of our patients as people and grow with them and their families over the years.

Our latest addition to our frame family is SALT. We are so excited to add in this new line. Please ask us about it the next time you are in.

Our other independent lines include Prodesign, Woow, Nifties, Maui Jim, Plein Les Mirettes, McLaren, Modo, and Eco.

Our designer lines include Gucci, Alexander McQueen, and Tom Ford. 

We make sure our technology makes your like easier. 

There are a couple parts of the eye exam that everyone hates. Paperwork, the air puff, and the dilation. From the very opening of the practice we brought in technology to streamline the exam process while making it comfortable and convenient for our patients. Instead of the air puff eye pressure test, we use another much less invasive device. We also brought in a retinal camera known as the optomap so that for most of our patients we no longer have to dilate. We can get a good thorough look at the health of the back of your eyes without the torture of dilation.

We also made it so appointments can be booked on-line and all the paperwork can be done on-line before one gets to the appointment. We just need to set the passcode if you are an established patient. Passcode not working… TEXT us.

We also switched our phone system so you can now text our office. It’s a quick easy way to get your questions answered.

What’s our next technological venture? We are working on making it so we can give you payment plan options for your glasses. Stay tuned……

At Westlake Hills Vision Center, we check medical insurance because some insurance providers offer a routine eye checkup every year at a lower co-pay than with vision insurance. Checking also allows us be ready if you have a medical issues such as allergies, a stye, or other health conditions you would like addressed. It can take 30-45 minutes to verify benefits so doing this beforehand is ideal. Depending on the insurance we can often coordinate benefits with the vision plan so all a patient’s concerns can be addressed at the same visit.

Vision insurance only covers a routine eye exam. This means that a prescription is updated and there are no other issues that the patient would like addressed. For example, if a patient come in because they would like to address a known eye health issue and would like a letter written to another doctor, for example diabetes, this would fall under medical.

So many benefits! Glasses are a functional fashionable medical accessory that we wear on our face everyday.  We find like our shoes different pairs of glasses can have different functions.

Are you over 40 and on a computer all day? There are lenses that will help your eyes relax and get rid of the eyestrain at the end of the day. Are you under 40 and just on an electronic device all day.  We can help you there.

There are clear glasses for night driving, sunglasses for day driving, a power pair for business meeting and a fun pair for gardening. Do you travel often? Have you thought of having 2 pairs in case one is left behind, stolen or damaged during a trip? 

Let us help you create an eyewear wardrobe for every occasion, both functional and fashionable.

Presbyopia is the inability of the eye to focus at near-distance. This frustrating and inevitable part of aging is caused by a thickening of the lens inside the eye and the fatigue of the muscles inside the eye responsible for focusing. While the onset is gradual, many patients swear they woke up on their 40th birthday unable to read their cell phones.