Happy New Year Everyone! 2022 was quite the rollercoaster ride. The beginning of the year was a bit of a surprise. That COVID surge slowed business to a screeching halt. February was a very empty month. We were coming up with project after project to keep ourselves busy. Luckily things picked up again in March and we really hit our stride in May and were able to go full speed ahead.
At the end of April we started our remodel by replacing all the ceiling tiles and switching out all the lights in the optical for brighter options. We also added some feature lighting. Due to a miscommunication between the general contractor and ceiling tile installers, my husband and I ended up replacing most of tiles in the back. It was a slow process and we finished up in June. We found a lot of funny things in our ceiling, including several plastic bins that were catching leaks and responsible for some odd smells we had been having. The place smells much fresher now. 🙂
A celebrity ended up picking up some of the ceiling tiles that were delivered while we were closed since FedEx just left them outside the door. It was very exciting for me though I didn’t get to be there when they were dropped off. I did get to talk on the phone with said person. It was a great day.
We brought in many unique, independent lines this past year. In an effort to curate a collection for our ever changing population base, we are continually adjusting our frame lines and offerings. We went to Vision Expo East, an optical trade show, as a team at the end of March. This let us see what is out there in the world. What new spectacular line could we bring in. We are working tirelessly to curate and build our collection. In May we brought in L.A. Eyeworks (bottom 2 frames in the photo below, the top frame is Henau):
We also brought in Catherine De’Medici, Blackfin Aero, and Common Ground from August to December.
In May we made huge changes in what we offered. We brough on dry eye treatments: IPL (Intense Pulsed Light) and RF (Radiofrequency). Our number one complaint from patients was dry eyes so we sought to bring them some relief. This was a huge change in our clinic as far as bringing in equipment and setting things up in a more spa like setting to make patients more comfortable. The treatments worked amazingly well and our patients were incredibly happy with the results. We generally recommend a series of 4 treatments. If you suffer from dry eye and would like more info on our treatments visit our webpage https://westlakehillsvision.com/dry-eye-solutions-rf-and-ipl/ or call/text us at 512-651-5186. You can also email us at firstname.lastname@example.org
In June we replaced the flooring in the back. We took out the carpet and replaced it with the flooring in the opening picture. We apparently had carpet glued on tile so it made for a loud few days but they showed up when they said they would and did a great job. The only contractor that did during our remodel, actually. We also replaced the exam chair in our second exam
In July we started prepping for all we would do in September. In September we replaced all the furniture in the exam rooms. You can also see the flooring and painting changes we made in these photos.
We also did a huge demo of the frame boards in the optical. This was a bit of a beast to get done. After demoing out the frame boards we discovered we had no usable dry wall. So we had to last minute replace the dry wall, fix the ceiling tile grid that didn’t extend that far back. We repainted and put up shelves. Ironically, hanging the shelves was the biggest hiccup in the whole project. We are still in the process of revamping the optical space. We have our lighting and shelves up. To make room for more frames we have a drawer unit that has a ton of frames. We still need to put up mirrors, fix the baseboard, flooring, decorate above the shelves, and finish putting in cabinets. The second picture doesn’t it it justice as far as lighting.
After that we painted the back area and as of today that is still being done. 🙂 Whew, what a year. We have seen our client base grow as the year has gone. We now have those visiting us just for our optical selection which we love. That is what we specialize in and gear our practice towards so we love the uptick in love.