This was my first visit to Westlake Hills Vision and it exceeded my expectations. The staff was friendly and I was seen soon after I arrived. Dr. Elizondo was thorough and knowledgeable. She explained exactly what she was doing and answered my questions completely. She is very knowledgeable about eye health and how to preserve healthy vision. I'd recommend this practice without reservation.
Make Westlake Hills Vision Center your one stop for any of your vision needs! By far the best customer service experience I’ve had in the Austin area! The staff was warm and friendly and took care of all of our needs. My husband and I both had eye exams and ordered glasses and contacts. They have a quality selection of frames for you to choose from. This place is one of the few that still has the “old Austin” friendly atmosphere while being upscale and professional. Big thank you and happy holidays to everyone on staff!
The staff is really friendly, knowledgeable, and easy to work with. I went through an eye exam, shopped for glasses, they helped (literally everyone available in the office, haha) me pick out a pair that I love (Gucci!), and discussed all the "bells and whistles" I could include. I decided to go with Zeiss lenses, as they're the best in the business, with transitions so I don't have to have a separate pair of sunglasses. I had a great experience, and will 100% get my next pair of glasses here.
Dr. Susan Elizondo is fantastic!! She’s gentle, knowledgeable and talks you through every step, which I super appreciate!! Her entire staff is very helpful and pleasant as well. Great practice with top of the line equipment to give you top notch prescription accuracy!! Highly recommend this practice and Dr. Elizondo specifically!!
Awesome place with awesome people! She took over the practice from Dr. Drees and I’m so glad we stuck around! Customer service is the best I’ve seen from any healthcare provider in my life. Really outstanding. My family has officially found our forever optometrist.
I absolutely love walking into any medical establishment and seeing books about healthy whole food plant-based eating and healthy lifestyle laying around the waiting area. That tells me you’re not just looking to make money by treating symptoms as the patient deteriorates, but to actually help them with knowledge of how to prevent all the bad stuff happening in the first place. I have much greater respect for preventative medicine than symptom-based reactionary medicine. How refreshing!
Dr Susan Elizondo OD is a very caring, completent optometrist. She & her staff will do excellent work to care for your eyes & all of your optical needs. They have a nice selection of frames & a good array of lense products.
Westlake Hills Vision Center is using state of the art technology and has an amazing team! I highly recommend Westlake Hills Vision Center!!!
Why did you choose Westlake Hills Vision Center? "I followed Dr. Elizondo from her Lakeway office because of the great service. She is excellent. " How did you experience with us compare to other offices? "I think optometrists are special people. They spend the most time with patients and Dr. Elizondo is no different. Very patient" What do you like about your glasses? "Beautiful frames. Great job on getting prescription correct" Is there anything else you would like to say? "Dr. Elizondo and her staff do an excellent job. Very competent and friendly"
Why did you choose Westlake Hills Vision Center? "It was recommended to us. We moved here from out of state. It's a well run office! 🙂 " How did you experience with us compare to other offices? " They have always taken good care of us. We never have an issue getting an appt-and they have good follow up." What do you like about your glasses? "I like that I can bring in my own frames and get them updated with a new prescription." Is there anything else you would like to say? "Office staff is very kind and thorough. Dr. is capable and knowledgeable. Love the location and professionalism."
Why did you choose Westlake Hills Vision Center? " I was referred by Dr. Vendal from Westlake Eye Specialists. Also, I previously had a good experience getting glasses from Westlake Hills Vision Center." How did your experience with us compare to other offices? "The experience was definitely better compared to other offices." What do you like about your glasses? "My recent progressive lenses provide better and sharper distant vision, especially for the road. The second progressive lenses for intermediate distance serves me well on the computer and at the piano." Have you interesting stories involving your glasses? "Since I am an amatuer musician at the piano, I greatly appreciate and rely upon my glasses. I need all the visual help I can get when trying to play Partita #1 by J.S. Bach!" Is there anything else you would like to say? "I highly recommend Westlake Hills Vision Center for several reasons. First they do a very careful evaluation and take all my needs into account. Also, they are friendly and courteous in their dealings!"
Why did you choose Westlake Hills Vision Center? "I followed Dr. Elizondo from her previous clinic. I became her patient after learning she is vegan." How did your experience with us compare to other offices? "So personable. I feel I am among good friends. Anytime my glasses need adjustments, I don't dread asking." What do you like about your glasses? "Uniqueness and extremely fashion forward" Have you any interesting stories involving your glasses? "I get compliments every time I wear them out." Is there anything else you would like to say? "I love supporting a woman owned business, especially a woman who takes into consideration not just her patients needs but is extremely eco friendly in how she runs her business."
Why did you choose WHVC? "Convenience. Excellent reputation. Superior service. My wife sings your praises.)" How did your experience with WHVC compare to other offices? "Similar. WHVC appears to be on par with Cohen Eye Associates of Houston, which I used for decades." What do you like about your glasses? "Clarity of vision. Physical comfort. My wife approves of their appearance. " Any interesting stories involving your glasses? None since fifth grade, when I broke two pairs in two days while playing with Superballs." Anything more you would like to say? "Your whole team provides good service."
Why did you choose Westlake Hills Vision Center? "Drive by/selection of glasses is wide, convenient hours of operation." How did your experience with us compare to other office? "More clean, great staff greets everybody that walks in/out. Thorough help with frames, no long waiting." What do you like about your glasses? "Fitting and style, don't always fall off when looking down." Have you any interesting stories involving your glasses? "You are one of the few that sell Tom Ford glasses." Is there anything else you would like to say? "Keep up the hard work!"
Why did you choose Westlake Hills Vision Center? "Courteous and efficient service from the moment you take an appointment until you get excellent and personable care by Dr. Elizondo" How did you experience compare to other offices? "Thank God!... Much better than ophthalmologists or other optometrists that treated me as a number, not a patient!" What do you like about your glasses? "Great clarity & done well in a speedy manner!" Have you any interesting stories involving your glasses? "The technician was patient & Dr. Elizondo took the time to check what would be ordered; the result was perfect! Recommended Zeiss lenses...Excellent of Course!" Is there anything else you would like to say? "Please keep things as they are. Quality is a rare thing these days, word of mouth works! Thank you for all your care and best wishes."
